Refund policy

Return and Refund Policy

Last updated: August 14, 2026

At ZingCrate, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will work with you to resolve the issue.

1. Return Eligibility

To request a return, the product generally must:

  • Be eligible for return under the applicable product listing and this policy.

  • Be returned within [RETURN TIMEFRAME] days of delivery.

  • Be unused or in the condition specified for the relevant product.

  • Include the original packaging, tags, accessories, manuals, and other included items where applicable.

  • Be accompanied by your order number or other proof of purchase.

Some products may have different return conditions. Please check the product page before purchasing.

Returns that do not meet the applicable requirements may be rejected, subject to your rights under applicable Indian law.

2. Return Timeframe

Return requests must generally be submitted within [RETURN TIMEFRAME] days from the date the order was delivered.

To request a return, contact:

Email: [CUSTOMER SUPPORT EMAIL]

Please provide:

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, where relevant

  • Any other information reasonably required to process your request

We will review your request and let you know whether it is eligible for return.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us within [X DAYS] of delivery.

For damaged or defective products, please provide clear photographs or videos showing:

  • The product

  • The damage or defect

  • The packaging, where relevant

  • The shipping label/order information

This information helps us investigate the issue with our supplier or delivery partner.

Depending on the circumstances, we may offer:

  • A replacement

  • An exchange

  • A repair, where applicable

  • A refund

  • Another appropriate remedy required or permitted by applicable law

Please do not dispose of a damaged product or its packaging until we have completed the investigation, unless otherwise instructed.

4. Refund Process

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be initiated using the original payment method where reasonably possible.

Refund processing may take:

[X-X BUSINESS DAYS] after the return is approved.

After we initiate the refund, your bank, card issuer, UPI provider, or payment provider may require additional time to credit the funds to your account.

For Cash on Delivery orders, refunds may be processed through [BANK TRANSFER/UPI/OTHER METHOD], subject to the information required from the customer.

5. Exchanges

Where available, we may offer exchanges for eligible products.

An exchange may be available when:

  • The product is defective or damaged.

  • The wrong product was sent.

  • The product qualifies for exchange under the applicable product policy.

  • The requested replacement is in stock.

If the replacement product is unavailable, we may offer another appropriate remedy, such as a refund, subject to applicable law.

6. Return Shipping Costs

Damaged, defective, or incorrect products

Where we determine that the product was damaged, defective, or incorrectly supplied, [ZINGCRATE WILL COVER THE RETURN SHIPPING COST / RETURN SHIPPING WILL BE ARRANGED BY US], subject to applicable verification.

Change-of-mind or other eligible returns

For eligible returns requested for reasons other than damage, defect, or an incorrect product:

Return shipping cost: [CUSTOMER PAYS / ZINGCRATE PAYS / DEDUCTED FROM REFUND]

Any applicable shipping charges or deductions will be communicated before the return is finalized.

Nothing in this section limits any mandatory consumer rights under applicable Indian law.

7. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • Personalized or customized products

  • Perishable products

  • Products that cannot reasonably be returned for health, hygiene, or safety reasons once opened or used

  • Products specifically identified as non-returnable on their product page

  • Gift cards or similar digital products, where applicable

  • Products damaged through misuse, negligence, or improper handling after delivery

The applicable product listing will identify important return restrictions where relevant.

8. Products Damaged Through Customer Use

We may not accept a return or refund where damage results from:

  • Misuse

  • Accidental damage after delivery

  • Improper installation

  • Failure to follow product instructions

  • Unauthorized modification or repair

  • Normal wear and tear

This does not affect any rights you may have for products that are genuinely defective or otherwise covered by applicable consumer law.

9. Refunds for Cancelled Orders

If an order is cancelled before dispatch and a refund is due, we will initiate the applicable refund after confirming the cancellation.

Where an order has already been dispatched, cancellation may not be possible and the applicable return process may need to be followed.

10. Order Refused at Delivery

If you refuse delivery without a valid reason, additional shipping, return, or handling costs may apply where permitted by law and the circumstances of the order.

This does not affect your rights in relation to damaged, defective, incorrect, or otherwise non-conforming products.

11. Contact Us

For return or refund requests, contact:

ZingCrate
Website: zingcrate.in
Email: [CUSTOMER SUPPORT EMAIL]
Phone/WhatsApp: [PHONE/WHATSAPP NUMBER]

Please include your order number and relevant details when contacting us.

We aim to review return requests fairly and provide an appropriate resolution in accordance with our policies and applicable Indian law.