Terms of service

Terms of Service

Last updated: August 14, 2026

Welcome to ZingCrate. These Terms of Service (“Terms”) govern your access to and use of the ZingCrate website, including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About ZingCrate

ZingCrate is an online e-commerce store operated in India.

Website: [zingcrate.in]
Business/Legal Name: [Insert legal business name]
Email: [Insert customer support email]
Address: [Insert business address]

These Terms apply to all visitors, customers, and other users of our website.

2. Account Terms

You may be able to create an account to access certain features of our website.

When creating an account, you agree to:

  • Provide accurate, complete, and current information.

  • Keep your account and login credentials confidential.

  • Notify us promptly if you believe your account has been accessed without authorization.

  • Take responsibility for activity occurring through your account, subject to applicable law.

You must not create an account using false information, impersonate another person, or use another person's account without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise indicated.

Prices, discounts, promotions, and availability may change without prior notice, subject to applicable law.

Where applicable, taxes and other charges will be displayed during the purchasing process.

We accept payment methods made available through our website, which may include:

  • UPI

  • Credit and debit cards

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods supported by our payment providers

Payment information may be processed by third-party payment providers. We generally do not store complete payment-card details on our own systems.

If a pricing, payment, or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel or modify an affected order subject to applicable law. If you have already paid for a cancelled order, we will process an applicable refund.

4. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colors, sizes, and other information displayed on our website are accurate and up to date.

However:

  • Product images may vary slightly from the actual product due to screen settings, lighting, photography, or manufacturing variations.

  • Packaging and labeling may change from the images shown.

  • Product specifications may be updated by manufacturers or suppliers.

  • We cannot guarantee that every product description or image will always be completely error-free.

We reserve the right to correct errors, update product information, or discontinue products at any time, subject to applicable law.

5. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products according to these Terms.

After placing an order, you may receive an order confirmation by email, SMS, or another communication method. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including where:

  • A product is unavailable.

  • There is an obvious pricing or listing error.

  • We suspect fraudulent or unauthorized activity.

  • The shipping information is incomplete or invalid.

  • An order appears to have been placed for resale or other prohibited purposes.

  • Technical or system errors affected the order.

If we cancel an order after receiving payment, we will arrange an applicable refund using the original or an appropriate payment method.

6. Shipping and Delivery

We ship products to locations where delivery is available through our shipping partners.

Estimated delivery times displayed on the website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • Courier delays

  • Weather or natural events

  • Public holidays

  • Incorrect or incomplete addresses

  • Customer unavailability

  • High order volumes

  • Logistics disruptions

  • Government restrictions

  • Events outside our reasonable control

Customers are responsible for providing an accurate and complete delivery address and contact information.

Once an order has been dispatched, you may receive tracking information where available.

If an order is marked as delivered but you have not received it, please contact us promptly so that we can investigate with the relevant delivery partner.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Eligibility may depend on factors such as:

  • Product category

  • Condition of the product

  • Time since delivery

  • Whether the product is damaged, defective, incorrect, or missing

  • Whether the product is eligible for return under applicable law and our policy

Products may need to be returned unused, in their original condition, and with applicable packaging, tags, accessories, or other included materials where required by the relevant return policy.

Certain products may be non-returnable where permitted by applicable law, including products that are personalized, hygiene-sensitive, perishable, or otherwise unsuitable for return.

Where a refund is approved, the timing of the refund may depend on the payment method and the relevant payment provider or financial institution.

Nothing in this section limits any mandatory consumer rights available to you under applicable Indian law.

8. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent transactions.

  • Impersonate another person or business.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our website, accounts, systems, or databases.

  • Introduce malware, viruses, harmful code, or other malicious material.

  • Interfere with the security or operation of our website.

  • Scrape, copy, reproduce, or systematically collect website content without authorization.

  • Use automated systems in a way that places unreasonable load on our website.

  • Purchase products for unlawful purposes.

  • Abuse promotions, discount codes, referral programs, or other offers.

  • Resell products where such activity is prohibited by us or applicable law.

  • Use our website to infringe intellectual-property, privacy, or other rights of another person.

We may restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

9. Intellectual Property

Unless otherwise stated, the ZingCrate name, logo, website design, graphics, text, images, product descriptions, trademarks, and other original content provided by ZingCrate are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publicly display, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping companies, analytics providers, technology providers, suppliers, and other service providers.

Third-party services may have their own terms and policies. Your use of those services may therefore be subject to the applicable third party's terms and privacy practices.

We are not responsible for services provided independently by third parties except to the extent required by applicable law.

11. Disclaimer

To the extent permitted by applicable law, ZingCrate provides its website and services on an “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely free from errors.

  • Every product listing will always be free from typographical or technical errors.

  • The website will be compatible with every device or browser.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded under applicable Indian law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ZingCrate and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products.

This may include losses relating to:

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Business interruption

  • Indirect financial losses

However, nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded or limited under Indian consumer-protection or other applicable legislation.

Our liability, where legally permitted to be limited, will be limited to the extent permitted by applicable law and the amount paid by you for the relevant product or service giving rise to the claim.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZingCrate and its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms.

  • Your unlawful or unauthorized use of our website.

  • Your violation of another person's rights.

  • Fraudulent or abusive activity associated with your use of our services.

This provision does not apply to the extent that the claim resulted from our own unlawful conduct or negligence where such liability cannot legally be excluded.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable law.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and jurisdictional requirements applicable to you, disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the competent courts in [Insert City, State, India].

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of the ZingCrate website and services, subject to applicable law.

18. Contact Us

If you have questions about these Terms, an order, or our services, please contact us:

ZingCrate
Website: [zingcrate.in]
Email: [Insert customer support email]
Address: [Insert business address]

We will make reasonable efforts to respond to customer inquiries and resolve issues fairly and efficiently.